Skip to main content

How to Setup Payments

Follow the directions below on how to start taking payments on submissions

Oz Osbaldeston avatar
Written by Oz Osbaldeston
Updated over 2 months ago

Setting up payment capabilities for your Projects is essential for accepting submissions with fees. This guide will walk you through the process of configuring payments in your organisation.

Prerequisites

Before you begin, ensure you have:

  • Admin access in order to configure the Payments section.

  • Business details for Stripe verification

Connecting a Stripe Account

Dapple uses Stripe for all payments. Stripe is a financial infrastructure platform that enables businesses to accept payments online and in person, offering a suite of tools for managing payments, billing, and other financial operations. To enable payments for submissions within your projects, you'll need to connect a Stripe account:

  1. Navigate to Organisation Settings in the left sidebar

  2. Select the Payments tab

  3. Click the Set up account button in the Stripe Account section

  4. Follow the on-screen instructions to either:

    • Create a new Stripe account

    • Connect an existing Stripe account

During this process, Stripe will ask for verification information to comply with financial regulations and ensure secure transactions.

How Payments Work

Once your Stripe account is connected, any payments taken through Send Something will go into this account:

  • Creators will be required to pay for submissions using credit/debit cards via the submission form in order to make their submission.

  • Payments go directly into your Stripe account

  • You can transfer funds from Stripe to your bank account

  • Both Stripe and Send Something charge a small fee for this service.

Setting Up Payments in Projects

After connecting your Stripe account, you can configure payment requirements for each Project. This means you can charge different fees for different competitions, calls for entry, applications, awards etc.

  1. Go to Organisation Settings and select Projects selecting the project you want to add a payment for.

  2. Navigate to Payments and Enable payments.

  3. Set the submission fee amount.

  4. Save your changes.

Managing Payments

You can access your Stripe dashboard through the payments section:

  1. Navigate to Organisation Settings in the left sidebar

  2. Select the Payments tab

  3. Select View Stripe Dashboard which will then open up an external page linking directly to your Stripe account.

  4. Within the dashboard, you'll be able to monitor all the transactions made, process refunds and pull reports etc.

Submission Process with Payments

When a user makes a submission to your project with payment enabled:

  1. They complete their submission form

  2. Before final submission, they're prompted to make a payment

  3. After successful payment, their submission is recorded

  4. You receive the payment in your Stripe account (minus processing fees)

Troubleshooting

If you encounter issues with payment setup:

  • Ensure your Stripe account verification is complete

  • Check that your banking information is correctly entered

  • Verify your project payment settings are properly configured

  • Contact support if you continue experiencing problems

Additional Resources

By following these steps, you'll be able to successfully set up and manage payments for your project submissions.

Did this answer your question?