When you message a creator in Dapple, they receive an email notification displaying the body of your message and a direct link back to their Creator Account, where they can read the full message and reply. The email is sent automatically the moment you click Send, and the notification arrives in their inbox within seconds. Creators can reply directly from the email link, and their reply lands back on the submission in your admin workspace.
What does a creator see when you message them?
They receive an email like this:
Sender: 'Dapple' (or your organisation name, depending on your sender settings).
Subject line: whatever you set in the message (or template subject).
Body: a preview of your message, plus a clear 'View message' button that links them back into Dapple.
Footer: your organisation's name and a link to manage notification preferences.
Image: This will display either the header from a submission form or the organisation logo.
What happens when they click the link?
The link signs the creator into their Creator Account using a magic link — no password required.
They land on the specific message thread on the relevant submission.
They see the full message you sent, in context with any previous messages.
If you allowed replies, a reply input appears at the bottom of the thread.
Their reply lands back on the submission in your admin workspace, and you get an in-app notification.
Can creators reply directly from the email?
No — Dapple doesn't process email replies directly. Creators reply by clicking the link in the email and writing their reply in the message thread inside Dapple. This keeps every conversation organised inside the platform rather than scattered across email.
What if a creator doesn't see the email?
Common reasons emails don't arrive:
It's in their spam or junk folder. Tell creators to add noreply@dapplehq.com to their safe-senders list.
They're using an email address that bounced (e.g. a typo when they registered).
Their email provider is rate-limiting incoming mail.
The email was filtered as promotional content.
Creators can always sign in to their Creator Account directly at app.dapplehq.com to read any message — the email is a notification, not the message itself.
Can creators turn off notifications?
Yes — creators can manage their notification preferences in their Creator Account settings. They can choose to receive emails for all messages, only for specific types (e.g. only stage changes), or none. Full guide: Message Notifications
Best practice
Tell creators to whitelist noreply@dapplehq.com when they create their account — covers most delivery issues.
Use clear subject lines — vague subjects are more likely to be filtered.
If a creator says they didn't receive a message, check the message thread in their submission — if it shows Sent, the message left Dapple. The issue is on the email side.
For time-sensitive messages, follow up in another channel if you can (Discord, social, the creator's own website).