Dapple uses Stripe to take payments such as submission fees, add-ons and donations. When you set up Stripe in Dapple, Stripe creates a new Stripe account just for your Dapple payments. If you already use Stripe, you can reuse your existing account's details, so there's no need to fill in forms or upload documents again. Setup takes around five minutes.
Does Dapple connect to my existing Stripe account?
Not directly. Stripe always creates a new account for your Dapple payments. If you already have a Stripe account, Stripe can copy its details into the new one, including:
Business information
Representatives and owners
Verification you've already completed
To reuse your details, enter the same email address your existing Stripe account uses when Stripe asks for it. Stripe will recognise you and show your existing account(s). Select the account whose details you want to reuse.
Important: If you use a different email address, Stripe won't recognise you and will take you through the full sign-up instead. It may help to create a new user in Dapple using the same email address as your Stripe account. Sign in with that email address and go through the flow as Stripe will then recognise this email address and prompt to select.
Your existing Stripe account isn't changed. Its payments, payouts and settings stay separate from your Dapple payments.
What's the difference between a new and an existing Stripe account?
| Already use Stripe | New to Stripe |
Email to use | The email address of your existing Stripe account | Any email address you have access to |
What Stripe does | Creates a new account and copies your existing details across | Creates a new account from scratch |
What you'll need | Usually just your Stripe login | Business, bank and representative details (see below) |
Time to complete | A couple of minutes | Around five to ten minutes |
What do I need before I start?
If you're reusing an existing Stripe account's details, you probably won't need most of this, but keep it to hand in case Stripe asks. If you're new to Stripe, have the following ready:
Your organisation's legal name and registered address
A bank account in your organisation's name, for payouts
A representative's name, date of birth and address
Your tax ID or business registration number
Your organisation's website URL
Check that the country in your Dapple organisation's general settings matches the country where your Stripe account is registered.
How do I set up Stripe in Dapple?
Click your organisation name in the top-left corner to open Organisation Settings.
Select the Payments tab.
Click Set up Stripe account.
Follow Stripe's on-screen instructions:
Already use Stripe? Enter the email address of your existing Stripe account, then select that account to reuse its details.
New to Stripe? Enter your email address and complete Stripe's sign-up using the details listed above.
When Stripe returns you to Dapple, the Payments tab shows Stripe as Connected.
Why is Stripe asking for more information if my existing account is already verified?
Your Dapple Stripe account is a new account, so Stripe may review it separately, even when its details come from an account that's already verified.
After setup, you might see a Complete Setup prompt in the Payments tab asking for extra documents or details.
This is common and can be just Stripe needing extra verification. They may ask for company director information, addresses or information. If your existing account has special terms such as charity or nonprofit discount, they may ask you to confirm your charitable status again before the discount applies to the new account.
To resolve it:
Go to Organisation Settings → Payments.
Click Complete Setup.
Upload or enter what Stripe asks for.
You can keep building projects while Stripe reviews your information.
How long does Stripe verification take?
Most organisations are verified instantly, especially in the UK, US, EU, Australia and Canada. Otherwise, verification can take 1–3 business days.
You can build projects while verification is pending, but you can't accept payments until it's complete.
What do I see once Stripe is connected?
The Payments tab shows:
Your connected Stripe account ID
Your payment currency
Your payment methods
Your tax settings
Tax settings are optional. You only need them if you're registered to collect sales tax or VAT. Here's more information on how to setup payments once your Stripe account is up and running.
When can I start charging creators?
Once the Payments tab shows Stripe as Connected and verification is complete:
Add a payment field to a project's submission form.
Change the form's Visibility from Draft to Public.
Does my Dapple country need to match my Stripe country?
Yes. The country in your Dapple organisation's general settings must match the country where your Stripe account is registered. If they don't match, you'll see a country error during setup.
Can I test Stripe in the Demo Account?
Yes. In the Demo Account, you can connect a test Stripe account using fake details. No real payments are taken.
What happens if I disconnect Stripe?
Disconnecting Stripe stops all payments. Any live submission forms with payment fields will no longer be able to take payments, so only disconnect when no paid forms are open.
Common problems setting up Stripe
Problem | What to do |
Stripe didn't show my existing account | Restart setup and enter the email address your existing Stripe account uses. Signing in to Dapple with that same email, or adding an admin user with it, also helps. |
Stripe is asking for documents I've already provided | Your Dapple Stripe account is new, so Stripe may review it separately. Click Complete Setup in the Payments tab and provide what's requested. |
My charity discount isn't showing | Stripe may need to re-verify your charitable status for the new account. Complete any outstanding requests in Complete Setup. |
Payments tab still shows "Not Connected" | Refresh the page, then sign out of Dapple and back in. |
Country error during setup | Make sure your Dapple organisation country matches your Stripe account country. |
Country not supported | Check Stripe's list of supported countries. |
Identity verification is failing | Check the outstanding documents in your Stripe dashboard. |
Best practices
Use your existing Stripe login email to save time if you already use Stripe.
Set up Stripe well before your paid form goes live, in case Stripe asks for more information.
Check the Payments tab for a Complete Setup prompt after connecting.
Run a test payment before opening your form to the public.