To customise the Thank You Message, open the project, go to Form Builder, then Messages in the Design & Settings sidebar, and edit the text in the Thank You Message box. This is what a Creator sees on-screen immediately after they submit, before they leave the page. Use it to confirm receipt, flag key dates or timelines, and add a button that links back to the form or to your website. The same wording is also sent to the Creator by email, so it does double duty.
What is the Thank You Message and where does it appear?
The Thank You Message is the confirmation a creator sees immediately on the page after they submit a form, before they navigate away. It's set per project, so each form can have its own wording. You'll find it in Form Builder, under Design & Settings → Messages → Thank You Message.
Where it appears | When the Creator sees it |
On-screen | Immediately after clicking Submit, before leaving the page |
Because it's the first — and sometimes only — confirmation a Creator reads in the moment, it's worth using for more than just "thanks." Dates, next steps, and links belong here.
How do I edit the Thank You Message?
Open the project, then follow this path to reach the editor:
Open the project.
Click Form Builder.
In the Design & Settings sidebar, click Messages.
Edit the text in the Thank You Message box, using the formatting toolbar (bold, italic, strikethrough, bulleted list, numbered list, link, button) as needed.
Leave the panel. Settings save automatically — a "Settings updated" confirmation appears in the corner.
What should I include in a Thank You Message?
At minimum, confirm the submission was received. Beyond that, use the space for anything that reduces follow-up questions from Creators:
Confirmation the submission has been received
Key dates — when reviewing starts, when results or decisions are announced
A reminder that the same message is on its way by email
A link or button to your website, guidelines, or FAQ
A button back to the form if you're accepting more than one submission per Creator
How do I add a button to the Thank You Message?
The formatting toolbar in the Thank You Message editor includes a button icon alongside bold, italic, and link. A button added here automatically picks up the colours set in Colours, so it matches the rest of the form without extra styling.
Use case | Example wording | Destination link |
Accepting more entries | "Submit Another Entry" | The form's own URL |
Sending Creators onward | "Visit Our Website" | Your organisation's website |
Pointing to more information | "Read the Guidelines" | A guidelines or FAQ page |
Place your cursor where you want the button to sit.
Click the button icon in the formatting toolbar.
Enter the button text.
Enter the destination link.
Leave the panel to save.
Does the Creator see this message anywhere else?
No. The Thank You Message only displays on this screen, immediately after the Creator submits. It doesn't control what they receive by email — that's a separate setting. To customise the confirmation email a Creator receives, see How to Customise the Submission Received Confirmation Message.
Best practice
Confirm receipt in the first sentence — Creators want to know it worked before anything else.
State timelines in concrete terms — "within 10 business days" beats "soon."
Mention that the same confirmation is on its way by email, so Creators know to check their inbox.
Use a button for the one action you most want a Creator to take next, rather than a plain link.
Keep it short. This is the first thing a Creator reads immediately after submitting — long paragraphs go unread.
Match the tone of the rest of the form.
Where to go next
Customising Form Colours — how the colours a button pulls from are set
Configuring Basic Form Settings — the other project-level settings alongside Messages
Setting Up Form Steps — structuring a multi-step form