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How to Clear Your Browser Cache (and Use Incognito Mode)

Follow these steps to clear your browser history/cache

Written by Oz Osbaldeston
Updated over 3 weeks ago

Every now and then, browsers can have issues.

They store bits of data (like cookies, cached files, and saved sessions) to make websites load faster. Usually helpful. Occasionally the reason you can’t sign in.

If you're running into sign-in issues, using a fresh browser session often fixes things immediately. Here’s how to do it properly.

Why This Helps

Browsers store:

  • Cookies (login sessions, saved preferences)

  • Cached files (saved versions of web pages)

  • Autofill data

If something gets corrupted or outdated, it can block a successful sign-in — especially when:

  • You’ve recently reset access

  • Your organisation settings changed

  • You’re switching between multiple accounts

  • You’re using passwordless login (like magic links)

A clean browser session removes those conflicts.

Option 1: Use Incognito / Private Mode (Quickest Fix)

This is the fastest way to test if your browser cache is the problem.

Incognito mode opens a fresh browser session that:

  • Doesn’t use stored cookies

  • Doesn’t remember past sessions

  • Doesn’t auto-fill old login data

It’s perfect for troubleshooting.

Google Chrome

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How to open Incognito:

  1. Click the three dots (top right)

  2. Select New Incognito Window

  3. A dark window will open — you're in a clean session

Shortcut:

  • Mac: Cmd + Shift + N

  • Windows: Ctrl + Shift + N

Safari

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How to open Private Mode:

  1. Click File

  2. Select New Private Window

Shortcut:

  • Mac: Cmd + Shift + N

Microsoft Edge

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How to open InPrivate:

  1. Click the three dots (top right)

  2. Select New InPrivate Window

Shortcut:

  • Windows: Ctrl + Shift + N

Firefox

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How to open Private Mode:

  1. Click the three lines (top right)

  2. Select New Private Window

Shortcut:

  • Mac: Cmd + Shift + P

  • Windows: Ctrl + Shift + P

If sign-in works in Incognito mode, you’ve confirmed the issue is related to stored browser data.

Now let’s fix it properly.

Option 2: Clear Your Browser Cache

If you want to fully reset things in your normal browser window, clearing your cache will do it.

⚠️ Note: This may sign you out of other websites.

Google Chrome

  1. Click the three dots (top right)

  2. Go to Settings

  3. Select Privacy and Security

  4. Click Clear browsing data

  5. Choose:

    • Time range: All time

    • Tick Cookies and other site data

    • Tick Cached images and files

  6. Click Clear data

Safari (Mac)

  1. Click Safari in the top menu

  2. Select Settings

  3. Go to the Privacy tab

  4. Click Manage Website Data

  5. Click Remove All

To clear cached files:

  1. Enable the Develop menu (Safari > Settings > Advanced > Show Develop menu)

  2. Click Develop

  3. Select Empty Caches

Microsoft Edge

  1. Click the three dots

  2. Go to Settings

  3. Select Privacy, Search and Services

  4. Under Clear browsing data, click Choose what to clear

  5. Select:

    • Cookies and other site data

    • Cached images and files

  6. Click Clear now

Firefox

  1. Click the three lines

  2. Go to Settings

  3. Select Privacy & Security

  4. Scroll to Cookies and Site Data

  5. Click Clear Data

  6. Select both options

  7. Click Clear

When Should You Try This?

  • Magic link isn’t logging you in

  • You’re stuck in a sign-in loop

  • You’re seeing an old version of a page

  • You’ve switched between multiple accounts

  • A form or dashboard isn’t loading correctly

If you’re ever unsure — try Incognito first. It’s quick, safe, and doesn’t disturb your regular browser setup.

Most of the time, that fresh start does the trick.

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