If you've clicked a link in an email from an organisation and landed on a "Submission not found" screen, you're almost certainly signed into the wrong Dapple account. The screen tells you which account you're currently signed in as — if it's not the email address the notification was sent to, click Sign out and try a different account, then sign back in with the correct one.
What does the "Submission not found" screen mean?
Dapple shows this screen when it can't locate the submission associated with the link you've clicked. The screen lists three possible causes:
Reason shown on screen | What it means | How common |
It was made using a different account | You're signed into a Dapple account that doesn't have this submission — most likely because you signed in with a different email address than the one you used to submit. | By far the most common cause |
The submission has been deleted | The organisation has removed the submission from Dapple. | Rare |
The link is incorrect | The link in the email is malformed or no longer active. | Rare |
The screen also shows a partial version of the email address you're currently signed in as (for example, oz.wi...@gm...com). Check this against the "To" field in the notification email — if they don't match, the wrong account is the cause.
Why does the wrong account problem happen?
When you click a message link in an email, Dapple opens a sign-in screen. If you click Sign in with Google or Sign in with Microsoft and authenticate with a different email address than the one the notification was sent to, Dapple creates or opens a separate account — one that has no record of your submission. Your original submission and all its messages remain attached to the account linked to the email address you originally used when you submitted.
This is the most common cause of the "Submission not found" error, and it's easy to fix.
How do I fix the "Submission not found" error?
Dapple gives you a direct fix on the error screen itself. Follow these steps:
On the "Submission not found" screen, click Sign out and try a different account.
Go back to the original email from the organisation and click the message link again.
On the sign-in screen, select the sign-in method you used when you originally submitted — Google, Microsoft, or email.
Make sure you authenticate with the same email address the notification was sent to — check the "To" field in the notification email if you're unsure.
Once signed in to the correct account, Dapple will take you directly to the submission and message.
How do I know which email address to use?
Open the message notification email from the organisation and look at the "To" field — that is the email address your Dapple account is registered under, and the one you need to sign in with. If you have multiple Google or Microsoft accounts, take care to select the correct one when the sign-in prompt appears. The "Submission not found" screen also shows a partial version of the account you're currently signed in as, which can help you spot the mismatch.
What if the submission was made using a different account and I can't access that account?
If you no longer have access to the email account you originally used to submit, contact the organisation directly. Explain the situation and provide your submission details.
What if I'm signed into the right account but still see the error?
If the account shown on the error screen matches the email address the notification was sent to, the submission may have been deleted by the organisation, or the link may be incorrect. In either case, contact the organisation directly — they can confirm the status of your submission and resend a working link if needed.
Best practices for avoiding this in future
Always use the same email address and sign-in method (Google, Microsoft, or email) every time you access Dapple.
Before clicking the sign-in button, check which account your browser or device is currently set to use.
If your browser has auto-filled a different account, close that prompt and switch to the correct one before proceeding.
If you submit to multiple organisations, make a note of the email address you used — it's the one that receives all message notifications.