Sometimes when you're trying to sign in to your Dapple account, you might get the message: Authentication Error.
You may get this message for several reasons however, the most common reasons are that you already signed into an existing Dapple account in another window or tab or that you are following an incorrect sign-in link.
Following the Correct Sign-in Link
When you create an account or request a new sign-in link, Dapple will send you an email with a unique, one-time link to access your account. Each link expires once a new one is generated — this means that only the most recent email you’ve received from us will contain the valid link.
If you try to click a link from an older email, you’ll see a message saying that the link is no longer valid.
What to do:
Use the email option to request a sign-in link to be sent to your inbox.
Go to your email inbox and look for the most recent email from Dapple (check your spam or junk folder if needed).
Open that email and click the link inside — this will take you straight to your account.
If you’re unsure which email is the newest, simply request a new sign-in link on the Dapple login page. Once the new email arrives, use that link and discard any previous ones.
Please note - sometimes your email browser may collapse the email. In the example below, clicking on the three dots will reveal the email containing the link you will need to follow.
Following the Correct Sign-in Link
A second common issue is that you are already signed into a Dapple account on another window or tab. Double-check all your browsers, windows and tabs. If you are signed in to an account, try signing out by selecting your initials or profile picture in the top right-hand corner and selecting sign out. This will then sign you out of all accounts across all browsers.
It's also worth clearing your browser history/cache if the problem persists. Try using an incognito window to see whether this works. If, after all of these steps, the problem persists, please reach out to our support team.