The Payments page in Dapple is a report of every payment taken through your submission forms. Open it from Organisation Settings → Settings → Payments → View your payments. Each row shows the project, the submission and applicant, the date, the amount, any tax, the payment status and a link to the receipt. Filter the list by status, project and date, click any payment to jump straight to its submission, and use More → Export payments to download the filtered list as a spreadsheet for reconciliation or reporting.
How do I open the Payments page in Dapple?
The Payments page sits inside your organisation's payment settings, next to your connected Stripe account.
Click your organisation name in the top left-hand corner to open Organisation Settings.
Select the Settings tab, then the Payments sub-tab.
Under Stripe account, click View your payments.
The Payments page opens with your most recent payments first. The count above the table (for example, “Showing 10 of 118 payments”) tells you how many payments match your current filters.
You need a connected Stripe account before any payments appear. If you haven't connected one yet, see How to Connect a Stripe Account to Dapple.
What does each column on the Payments page show?
Every row is one payment attempt made through a submission form.
Column | What it shows |
Project | The project the payment was taken on, with the team that owns it underneath. |
Submission | The submission ID, with the applicant's name underneath. |
Date | The date of the payment and how long ago it was made. |
Amount | The total charged and the currency (for example, £15.00 GBP). |
Tax | The tax collected on the payment. Shows a dash if no tax was applied. |
Status | Whether the payment succeeded or was not completed. |
Documents | Links to the receipt and, if you use Stripe Tax, the invoice. |
What's the difference between a successful and an unsuccessful payment?
A successful payment is one the applicant completed at checkout — the money has been taken and is on its way to your Stripe account. An unsuccessful payment means the applicant reached Stripe's checkout but left without paying.
Status | What it means | What to do |
Succeeded | The applicant paid in full. Stripe has processed the payment. | Nothing. The funds appear in your Stripe balance. |
Unsuccessful | The applicant reached checkout and abandoned that payment. | Check whether the applicant came back and paid later — a later Succeeded payment for the same applicant usually means they tried again. |
An abandoned checkout doesn't take any money from the applicant. Use the Status filter to list only unsuccessful payments if you want to follow up with applicants who didn't finish paying.
How do I filter payments by project, status or date?
Use the filters above the table to narrow the list. Filters combine, so you can show, for example, only successful payments for one project in a single month.
Status — show only successful or only unsuccessful payments.
Project — show payments for one project.
From — show payments made on or after a date.
To — show payments made on or before a date.
The payment count above the table updates as you filter, and the export uses whatever filters are currently applied.
Where do I find receipts and invoices for a payment?
Dapple shows the documents Stripe sends to the applicant in the Documents column.
Document | When it's available |
Receipt | For successful payments. This is the receipt Stripe emailed to the applicant. |
Invoice | Only if you use Stripe Tax. Stripe sends the applicant an invoice as well as a receipt. |
Click Receipt to open the receipt exactly as the applicant received it. This is useful when an applicant asks for proof of payment or a copy of their receipt. If using invoices, it will like through to the invoice Stripe sent to the applicant where you will be able to download.
How do I go from a payment to its submission?
Click any payment in the list to open the submission it belongs to. The submission opens on its Payments tab, which shows:
Status — for example, Succeeded, processed by Stripe.
Received by — the applicant's name and email address.
Received on — the payment date.
Tax and Total — with a View receipt link under the total.
From here you can read the form, message the applicant or move the submission to another stage without going back to the submissions list.
How do I export payments to a spreadsheet?
Open the Payments page.
Apply any filters you want — status, project, or a From and To date.
Click More, then Export payments.
The export includes every payment that matches your current filters — not only the 10 shown on screen — along with each payment's tax treatment. Open it in Excel, Google Sheets or Numbers to reconcile against your Stripe payouts or share with your finance team.
Can I test the Payments page in a demo account?
Yes. In demo mode, Stripe uses test accounts and no real money changes hands. Use Stripe's test cards to make payments on a demo submission form, and they appear on the Payments page just like real ones. This lets you check your payment fields, receipts and exports before you set a project live.
Best practice
Reconcile monthly. Filter by From and To for the month, export, and compare the total against your Stripe payouts.
Export per project for programme reporting. Filter by project to see exactly what each open call, award or grant round brought in.
Review unsuccessful payments during an open call. A run of abandoned checkouts can point to a confusing fee structure or a problem with the form.
Answer receipt requests in seconds. Filter by project, find the applicant and open the receipt from the Documents column.
Use Stripe for refunds and payouts. The Payments page is a report; refunds and bank transfers are handled in your Stripe Dashboard.