Communicating with creators about their submissions is simple through our messaging platform. Follow these steps to send a message:
Accessing the Messaging Feature
Navigate to the individual submission you wish to discuss
Click on the Messages tab
You'll see a chronological list of all previous messages sent and received for this submission
Setting Reply Permissions
Before composing your message, decide whether you want to allow the creator to reply:
Allow Replies: Toggle the "Allow" option ON if you want to open a dialogue with the creator.
One-Way Messages: Toggle the "Allow" option OFF for announcements or final decisions (such as declining a submission) that don't require a response.
You can update this toggle at any point which will automatically enable or disable their ability to reply.
Composing Your Message
Click the Compose button to open the text editor
You can either:
Write a new message from scratch in the text field
Select from pre-existing message templates
Edit a template to customise it for this specific situation
Sending Your Message
Double-check your reply settings (whether you're allowing the creator to respond)
Review your message content for clarity and accuracy
Click the Send button
You will be able to see the read status of a message sent to a creator. Please note that they will not be able to see the read status of any messages sent to you as an organisation.
Creator Notification
After sending:
The creator will receive an email notification about your message
The email contains a direct link to log in to their account and view the message
Your message will be stored in the submission's message history for future reference
Remember that clear communication helps creators understand your feedback and expectations.