To refund a creator in Dapple, open the submission, click the payment amount in the right-hand Payments box, and click Refund. The full payment is returned to the creator's card within 5–10 business days. The creator gets an automatic email confirming the refund. Dapple's built-in refund flow handles full refunds; for partial refunds contact support.
Why issue a refund?
Common reasons:
Creator submitted to the wrong project by mistake.
Project was cancelled or postponed.
Goodwill — a hardship case or technical issue on submission.
Duplicate submission that paid twice.
Compliance — a creator requested their data be removed.
How to issue a refund
Navigate to the submission you want to refund.
Find the Payments box in the right-hand column — it shows the confirmed paid amount.
Click the payment amount. A pop-up opens with the transaction details.
Click Refund.
Confirm. A success message appears.
The creator immediately gets an email confirming the refund.
(Optional) Archive the submission if it's no longer needed in your active list.
How long does the refund take?
Refunds don't happen instantly with banks. Once initiated:
The creator's bank/card provider typically receives the refund within 5–10 business days.
Exact timing varies by bank and country.
The creator will see their bank balance update before they see anything in their Dapple account.
Full vs partial refunds
Refund type | How to do it |
Full refund | Use the built-in refund flow in the Payments box (above). |
Partial refund | Contact support and explain the partial amount. We'll process it via Stripe directly on your behalf. |
Transaction fees and what's refunded
The full paid amount goes back to the creator. However:
A small refund transaction fee may be charged to your Stripe account by the payment processor.
This fee is set by Stripe, not Dapple — we don't control or earn from it.
The fee is usually a few cents per refund, and varies by region.
For more detail on Stripe's refund timelines, fee policies, and reverse flows, see Stripe's refund documentation
What the creator sees
The creator gets two things:
An email from Dapple confirming the refund has been issued.
Their bank balance updates within 5–10 business days, showing the refunded amount.
Their submission stays visible in their Creator Account with the payment status marked as Refunded.
Best practice
Communicate with the creator before issuing the refund — confirm the request, set expectations on timing.
Archive the submission after refunding if it's no longer relevant — keeps your active list clean.
Don't issue refunds when the submission is mid-review without thinking through the implications.
Document refund reasons in the Discuss tab so your team has a record.
FAQs
Question | Answer |
Can I refund a partial amount? | Not through the built-in flow. Contact support. |
Is the refund instant? | No — the bank typically processes within 5–10 business days. |
Does the creator get notified automatically? | Yes — they receive an email the moment you click Refund. |
Do I get charged a fee to refund? | Stripe may charge a small transaction fee. Dapple doesn't. |
Can I refund after archiving the submission? | Yes — open the archived submission, refund as normal. |