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How to Keep Your Team and Awardees Updated on Award Payments

Show awardees their award and payments in their Dapple account, tell them when they've been paid, send payment reminders, use Funding merge tags, and keep your team alerted.

Written by Oz Osbaldeston

Dapple keeps awardees and your team up to date on award payments in three ways:

  • Awardees can track their payments. Switch on Show award and payment schedule to applicants for a project. Awardees then get an Award tab in their Dapple account, showing their award, what's been paid and what's still to come.

  • You can message them as you go. When you record a payment, switch on Let applicants know to send a message template. Use Remind applicant… to nudge them before a payment.

  • Your team gets alerts. Due-date reminders, a daily list of payments needing approval, and a Monday summary of what's overdue.

How do I let awardees track their award and payments in Dapple?

Switch on Show award and payment schedule to applicants in the project's settings. It's off by default. You can also reach it from any award: if the project doesn't share awards yet, the Award tab says "Hidden from the applicant. The project doesn't share awards with applicants." with a Change in project settings link.

Once it's on, the Award tab on your side confirms it: "The applicant can see this award and its schedule."

What does the awardee see?

The awardee signs in to Dapple, opens the submission under My Submissions and clicks the Award tab.

They see

For example

Your award: the total, and how much has been paid

"£4,000 — £2,000 paid so far"

A bar split into Paid and Still to come

"Paid £2,000 · Still to come £2,000"

Each payment's name, amount and status

"First payment — £2,000 — Paid"

The date paid and your reference, once a payment is paid

"Paid 7 Oct 2026 · Ref Mailed on 7/10/26"

The due date of anything still to come

"Second payment — Due 7 Apr 2027 — Scheduled"

Awardees never see fund names, internal notes, approvers or who signed off. The Reference you enter when you record a payment is shown to them, so write it with the awardee in mind — ideally the reference that appears on their bank statement.

How do I tell an awardee they've been paid?

  1. On the awardee's Award tab, click Mark as paid on the payment.

  2. In Record as paid, enter the date paid, the method and the reference.

  3. Switch on Let applicants know.

  4. Choose a template from Choose a message template.

  5. Click Record as paid.

Dapple sends the message straight away. Set up a "Payment sent" template in advance, so it's ready when you record payments. See How to Create and Use Message Templates in Dapple.

How do I remind an awardee about a payment?

Click the three dots (•••) on a payment's row on the Award tab and choose Remind applicant…. Use it to chase a condition the awardee needs to meet before the payment can be released — for example, signing their grant agreement.

Which Funding merge tags can I use in messages?

Add these to a message or message template. Dapple fills them in for each awardee.

Merge tag

Fills in

/AwardAmount

The awardee's total award

/NextPaymentAmount

The amount of their next payment

/NextPaymentDate

The due date of their next payment

/PaymentAmount

The amount of the payment you're recording or reminding about

/PaymentDueDate

The due date of that payment

/PaymentReference

The reference recorded when the payment was marked as paid

The Record as paid window suggests /PaymentAmount and /PaymentReference. Together they let the awardee match the message to their bank statement. Combine them with /CreatorFirstName to greet each awardee by name — see How to Address an Applicant by Their First Name in a Message.

For how merge tags work in general, see What Are Merge Tags in Dapple, and How Do I Use Them?.

What alerts does my team get about award payments?

Alert

When it's sent

Payment reminders

When payments fall due

Approval list

Daily — payments waiting for approval

Overdue summary

Every Monday — payments past their due date

Payment approvers choose how they're alerted in My alerts: straight away, a morning summary, both, or off.

Best practice

  • Create a "Payment sent" template with /PaymentAmount and /PaymentReference before your first payment run.

  • Use references awardees will recognise, because they can see them.

  • Switch on the awardee view once schedules are final, so awardees don't see dates that are about to change.

  • Use Remind applicant… for conditions such as signing an agreement, well before the payment's due date.

  • Set approvers to a morning summary if they approve in batches.

Where to go next

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